Terms of use

Terms of Use

These Terms of Use govern your access to and use of my website and telehealth counselling, psychotherapy, and dreamwork services. By using this website or engaging in services, you agree to these Terms. If you do not agree, please discontinue use of the website and services.

Purpose of Website

The information on this website is provided for general informational purposes only. It is not a substitute for professional mental health advice, diagnosis, or treatment. Nothing on this website should be interpreted as personalised therapeutic guidance.

If you are experiencing a crisis, please contact emergency services or your local mental health crisis line immediately.

Telehealth Services

I provide counselling exclusively via telehealth. Most sessions are conducted through the secure video platform integrated within Zanda Health. In some circumstances, such as initial 15‑minute consultations or general enquiries, sessions may be conducted using Zoom outside of Zanda.

Telehealth sessions require a stable internet connection and a private environment. You are responsible for ensuring:

• you have access to a quiet, confidential space

• your device and internet connection are functioning

• you minimise interruptions during the session

I am not responsible for technical issues on your device or internet connection.

Sessions are not recorded by me. You agree not to record sessions without explicit written consent from me.

Client Responsibilities

By engaging in services, you agree to:

• provide accurate and complete information

• attend scheduled appointments on time

• use telehealth in a private and safe environment

• communicate respectfully and appropriately

• follow any safety or wellbeing recommendations provided during sessions

You understand that therapeutic outcomes vary and cannot be guaranteed.

Intellectual Property

All content on this website, including text, graphics, logos, and resources, is the property of Candyce Linington unless otherwise stated. You may not reproduce, distribute, or modify any content without written permission.

External Links

This website may contain links to third‑party websites or resources. These are provided for convenience only. I am not responsible for the content, accuracy, or privacy practices of external sites.

Website Use and Availability

I may update, modify, or remove website content at any time without notice. While I aim to keep the website accessible, I do not guarantee uninterrupted or error‑free access.

Limitation of Liability

To the extent permitted by law, I am not liable for:

• any loss or damage arising from your use of this website

• reliance on website information

• technical issues affecting telehealth sessions

• unauthorised access to your device, internet connection, or email account

Nothing in these Terms limits your rights under Australian Consumer Law.

Payments and Cancellations

Payments may be made through Zanda Health (processed by Stripe) or via direct bank transfer. You agree to pay all fees associated with your sessions.

Cancellation and rescheduling policies are provided at the time of booking. Missed appointments or late cancellations may incur a fee.

Changes to Terms

These Terms may be updated from time to time. The most current version will always be available on this website. Continued use of the website or services indicates acceptance of any changes.

Contact

If you have questions about these Terms, please contact Candyce Linington.